Have you for some reason decided to cancel Cox services but keep their internet plan and now wondering how to go about this? Help has arrived!
These days, many consumers are ditching cable and switching to streaming services because of the cost involved. Some do it because their content viewing habits change or they realize they aren’t watching all channels on their cable. Whatever the reason you are letting go of Cox, the good news is you can keep the provider’s internet plan. Let’s show you how!
Table of Contents
Steps to Cancel Cox Plan
Before we begin, remember one thing. Cox like any other provider will not let you go that easily. You will have to keep a solid excuse ready to convince the cancellation department. Now let’s look at the steps to cancel Cox cable but keep internet services:
Step 1: Call Customer Support
The very first thing to do is call customer support. If you have to cancel the Cox number, it’s best to dial that so that you get to speak to the concerned person right away.
If you call on the Cox customer service phone number, which is their hotline, you will have to let them know that you want to be transferred to the retention department. Once you get in touch with a representative, let them know you want to keep your internet plan but cancel your cable services.
Step 2: Have a Solid Excuse
Now here comes the tricky part. You have to convince them that you no longer need the Cox contour TV service but you are willing to keep your internet plan. Don’t worry, you won’t have to engage in an awkward conversation as long as you use one of the following excuses:
- You are moving to a new location
- Else No longer need cable services
- Planning to save money by cutting additional expenses
Just make sure you don’t mention that you are switching providers otherwise, they will simply present you with a better deal. Since getting a better deal is not your goal, it’s best to avoid saying this.
Step 3: Be Firm and Friendly
Keep your cool throughout the call. You have to be assertive and stick with your decision. However, be extra cautious that you are not being rude. Sales folks often have to take a lot of heat from customers. be as friendly as you can be and just say no politely.
Once your cancellation is being processed, do ask the representative what to expect from service cancellation such as if there’s going to be a Cancel Cox appointment date and when/how to return the equipment.
Step 4: Confirm the Cancellation
Unfortunately, there have been many instances where a customer thinks their services are canceled but when they receive the bill, they are shocked to find it actually hasn’t happened. To avoid this, it’s best to confirm that your service cancellation has been processed.
To confirm that you still have the Cox internet plans on your account. Don’t end the call just yet. Ask them to provide a reference number for the cancellation. You can also ask the name of the agent who processed your request. Keep a close eye on your bill to spot additional charges.
Step 5: Return the Equipment
Make you return the equipment as soon as the service cancellation is confirmed. If you fail to do so, the equipment fee will reflect on your monthly bill. Pack the equipment in the original packaging and double-check that you’re returning everything that was shipped.
You can either drop off the equipment at one of Cox’s retail outlets nearby your place or you can mail them to the company’s address directly.
How Will the Service Cancellation Affect My Monthly Bill?
Once you cancel the cable plan that was bundled with one of the internet plans, your monthly Cox bill will change. Since bundled prices are subsided, you might have to pay a higher price for an internet-only plan. This is quite obvious. The price change may not be that dramatic. It’s best to ask the agent about this at the time of service cancellation.
Frequently Asked Questions
Q: How do I cancel my Cox service?
Ans: Learn all the steps to cancel your Cox services here.
Q: How much does it cost to cancel Cox?
Ans: You are approximately charged up to $120 for canceling your Cox services.