(855)-891-4473 Open Mon to Fri 10 AM to 7 PM EST

Cox Customer Service Loves Hearing From You

New Customers


  • Confirm the availability of preferred plans in your area.
  • Get help setting up your new connection.
  • Get support for both DIY & professional installation.
  • Confirm if Gigablast plans are available near you.

Customize Your Plans


  • Add DVRs, CableCards, and more with Cox near me.
  • Add on other valuable extras to existing subscriptions.
  • Personalize your plans and bundles.
  • Choose entertainment from an array of channel packs.

Change Existing Plans


  • Flexibly change to a different plan during your term.
  • Upgrade to more speeds, bandwidth, and channels.
  • Go back to the basics you need.
  • Choose additional data options above the plan limit.

Need Assistance with Cox Service?

Contact Cox Near Me Support Via Your Favorite Medium

The provider takes pride in offering support via multiple mediums. Contact them through call, text, chat, or the Cox App to learn more about their services, discuss your business needs, manage your services or pay your bill. The provider always stands ready to assist its customers in any way they prefer.

Troubleshooting Experts Are Just a Phone Call Away

Call up the expert reps at Cox customer service for quick fixes and swift resolutions to any service issues that may arise occasionally. These reps have the skills and experience that can help guide you through fixing the problem, and return to the usually high service levels as soon as possible.

  • 250+ Channels
  • Access To Premium Channels
  • 50 Commercial-Free Music Choice Channels
  • Free Contour Box
  • Free DVR Services Included

Award-Winning Cox Near Me Support

The signature Cox customer care standards and the provider’s commitment to accessibility have led to multiple awards. These awards recognize the company’s devotion to offering its customers the best service experience possible. Furthermore, the company has garnered recognition for its diversity in CS workforces that offer unique perspectives, leading to a better understanding of customer issues and an improved ability to resolve them. All of these awards are a testament to its excellence.

  • WICT Best Cable Operator for Women
  • Forbes Best Employers for Diversity
  • 36 awards from J.D. Power and Associates
  • Recognition by Multichannel News, PC Magazine, Frost & Sullivan, and Forbes

Bill Payment Details

Get reliable Cox customer service for all your bill payment queries. The website and helpline let you get all the answers to your questions about billing and accounts. This includes privacy standards, various policies & guidelines, your account details, and the payment options you have.

Make your life easier by having all your bill payment details in one place. You can even set up an auto-pay system so that you don’t forget and miss your dues.

  • Pay your bills
  • Reset your password
  • Set up auto-pay
  • Manage your account

Dedicated Mobile App

Take control of your customer’s account using the provider’s official mobile app on any of your supported smart devices. This app comes with all the tools you need to manage your account and services, pay your bills, and request support for service issues. You can easily set the app up on your Android or iOS smart device, and get all the help and answers you need at your fingertips.

  • Easy billing and payments.
  • Access to Cox customer care.
  • Account management
  • Data usage tracking

Pre-Call Cox Checklist For a Quick and Smooth Call

Cox near me support representatives do their best to answer your questions, provide assistance and resolve whatever service issue you may have. The Cox cable customer support services aim to offer you the best possible solution within a viable timeline, so it is best to be clear. To speed up the process and to end the call on a friendly note, it helps to keep a few things on hand. Before you call Cox customer support, have the following information ready:

  • Your account number. You can find it on your recent bill.
  • The phone number associated with your account.
  • The last 4 digits of your Social Security Number to confirm your identity.
  • Your service or billing address.

Move or Transfer your Cox Services

Moving can be a hassle but the provider makes everything easy. Take your services with you to the new address without canceling anything. Moving your services takes less than 5 minutes! Call support, update your new address, review your plan and schedule the move.

Key steps to initiate the move of services

  • Order the transfer of services
  • Let the provider handle the move
  • Install yourself or call a technician
  • Sit back, relax and enjoy your services

Dial

spectrum tfn-icon1-855-891-4473

to transfer your services

*All monthly prices are for 12 months w/ 1-year service agreement.

Get Everything Sorted with Cox Customer Service

Ask Anything To Cox Customer Support

From general questions to billing inquiries and troubleshooting, call Cox internet customer support to get all your queries answered most satisfyingly. You can ask anything! The provider’s well-trained agents are available around the clock to ensure you have a smooth experience.

Appoint a Tech

Worried about damaged wires? Want to replace worn-out equipment or repair broken outlets? experiencing any other issue? Pick a time based on your availability and let an expert technician visit your place. Get timely support and assistance that leaves you satisfied.

Check Service Outage

Are your services down? Get all service outage updates by checking the app or calling support. Find out if your service is being interrupted by a network outage that could have affected your area.

Call Cox Customer Service Number to Upgrade

The provider has taken it upon itself to provide its customers with the best high-tech equipment. When you feel you need an upgrade, call them right up to get a free equipment update. Choose self-installation or book a technician for professional installation of the new stuff.

View and Pay Bills

Use your Cox app to view your monthly bills. Pay your bill online by setting up the automatic monthly bill payment service. Or manage and pay your bills the old-fashioned way via mail or by phone. The provider has bill payment methods set up for all generations of users!

Access Resources for Self-Support

Tap into the online resources which include DIY articles and how-to videos and learn how to use your services. Explore the extensive library of support articles on a variety of topics and find all the help you need without calling support. This can save so much time!

Smart Troubleshooting

Get in touch with informed agents for troubleshooting assistance and have your service up and running.

Get Service Outage Info

Never be in the dark about your service. Stay informed. Check if your service is being interrupted by a network outage.

Keep Your Service in Your Pocket

Manage your account, view and pay bills, order new services, and contact support with the Cox app.

30-Day Money-Back Guarantee on New Services

Unlike other providers who are stingy when it comes to refunds, the provider takes pride in its relaxed refund policy. If for some reason, you want to leave the service, the provider has set up a 30-day money-back guarantee which allows customers to cancel within the first 30 days of service. The provider promises to return standard installation charges, the service fee for the first month, and equipment charges (purchased or rented). This policy makes it safer to choose Cox.

Stay Home, Stay Safe, and Stay Connected

Payment Relief Amidst Tough Times

The provider continues to support FCC’s Keep America Connected initiative. Low-cost Internet programs and payment relief are available for those who are unable to pay bills due to the pandemic related-hardships. Cox keeps customers connected.

Commitment to Customer Safety

For the safety of the customers as well as the technicians, the provider is doing everything it can to offer technical assistance via virtual tools and mobile devices. The company ensures your services are up and running, without breaking any safety rules or privacy concerns.

Stay Home, Stay Safe, and Stay Connected

DIY Cox Customer Support Options

Make your Use virtual resources to keep your services running smoothly and to ensure you stay connected to friends, family, work, and school. Tap into the self-service tools for troubleshooting and managing your services, without needing a technician.

Better Speed and Connectivity

Get the best uninterrupted service experience with improved download speed. Furthermore, the provider offers 3 million + Wi-Fi hotspots in different locations across the country to help keep the public connected during this difficult time.

Find a Cox Store Near You

Visit your local Cox store to get helpful answers from the specialists. Come in any time to chat with the team of friendly experts, buy gadgets, or have a demo of the newest technology. With stores spread in different locations, finding help is easier than ever. Simply enter your zip code to find a store nearby your location and give it a visit.

Frequently Asked Questions

Can I recover my account password?

The provider’s customer support reps can help. Follow their instructions and be ready to offer proof of identification.

Can I pay my bills over the phone?

You can use phone payments to pay bills conveniently. You can also choose between automated or one-time payments.

Do I get secure email services?

Internet subscribers get access to a secure email inbox. but you may need to adjust device settings.

How to get information on Cox account?

The provider’s app offers everything you need to know about your account, including billing and plan details.

How can I opt for a DIY installation?

Inform the provider and wait for the DIY kit to arrive before you install your service and equipment.

What payment options does Cox offer?

You can pay at your local Payment Center using cash, check, credit/debit card, or a money order, in addition to the app.

How secure is my privacy with Cox?

The provider offers a range of settings that you can configure based on your privacy needs.

Disclaimers

A note about pricing

Offers expire 09/27/21 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. “No term agreement” means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.

About Gigablast

Available in select Cox service areas. Gigablast connection download speeds up to 940 Mbps based on limitations of standard internet hardware. Actual speeds depend on the capability of end-user devices and other factorsGigablast customers who signed up for service prior to 9/26/2017 are provided with an Unlimited Data Plan at no charge. Other restrictions may apply. See cox.com for more information.

About data

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not rollover. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. 

Existing customer pricing

Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Applicable monthly service charges, installation, additional equipment, taxes, trip charges and other fees may apply. Rate subject to increase if any prerequisite service is downgraded or canceled. All prices and packages are subject to change. Subject to credit approval. Other restrictions may apply.  

30-day money-back guarantee

See 30-Day Money-Back Guarantee terms and conditions here: cox.com/residential/internet.html#moneyBackGuarantee