Get The Cox Customer Service You Deserve
- Customize your subscription.
- Flexible agreement to change services.
- Proactive COVID-19 response.
- Skilled and experienced reps.
- Service problems solved quickly.
Troubleshooting Experts Are Just a Phone Call Away
Call up the expert reps at Cox customer service for quick fixes and swift resolutions to any service issues that may arise occasionally. These reps have the skills and experience that can help guide you through fixing the problem, and return to the usually high service levels as soon as possible.
- 250+ Channels
- Access To Premium Channels
- 50 Commercial-Free Music Choice Channels
- Free Contour TV Box
- Free DVR Services Included
Award-Winning Cox Near Me Support
The signature Cox customer care standards and the provider’s commitment to accessibility have led to multiple awards. These awards recognize the company’s devotion to offering its customers the best service experience possible. Furthermore, the company has garnered recognition for its diversity in CS workforces that offer unique perspectives, leading to a better understanding of customer issues and an improved ability to resolve them. All of these awards are a testament to its excellence.
- WICT Best Cable Operator for Women
- Forbes Best Employers for Diversity
- 36 awards from J.D. Power and Associates
- Recognition by Multichannel News, PC Magazine, Frost & Sullivan, and Forbes
Bill Payment Details
Get reliable Cox customer service for all your bill payment queries. The website and helpline let you get all the answers to your questions about billing and accounts. This includes privacy standards, various policies & guidelines, your account details, and the payment options you have.
Make your life easier by having all your bill payment details in one place. You can even set up an auto-pay system so that you don’t forget and miss your dues.
- Pay your Cox bills
- Reset your password
- Set up auto-pay
- Manage your account
Dedicated Mobile App
Take control of your customer’s account using the provider’s official mobile app on any of your supported smart devices. This app comes with all the tools you need to manage your account and services, pay your bills, and request support for service issues. You can easily set the app up on your Android or iOS smart device, and get all the help and answers you need at your fingertips.
- Easy Cox billing and payments.
- Access to Cox customer care.
- Account management
- Data usage tracking
Pre-Call Cox Checklist For a Quick and Smooth Call
Cox customer support representatives do their best to answer your questions, provide assistance and resolve whatever service issue you may have. The Cox cable customer support services aim to offer you the best possible solution within a viable timeline, so it is best to be clear. To speed up the process and to end the call on a friendly note, it helps to keep a few things on hand. Before you call Cox customer support, have the following information ready:
- Your account number. You can find it on your recent bill.
- The phone number associated with your account.
- The last 4 digits of your Social Security Number to confirm your identity.
- Your service or billing address.
Move or Transfer your Cox Services
Moving can be a hassle but the provider makes everything easy. Take your services with you to the new address without canceling anything. Moving your services takes less than 5 minutes! Call support, update your new address, review your plan and schedule the move.
Key steps to initiate the move of services
- Order the transfer of services
- Let the provider handle the move
- Install yourself or call a technician
- Sit back, relax and enjoy your services
*All monthly prices are for 12 months w/ 1-year service agreement.
Get Everything Sorted with Cox Customer Service
Ask Anything To Cox Customer Support
From general questions to billing inquiries and troubleshooting, call Cox internet customer support to get all your queries answered most satisfyingly. You can ask anything! The provider’s well-trained agents are available around the clock to ensure you have a smooth experience.
Appoint a Tech
Worried about damaged wires? Want to replace worn-out equipment or repair broken outlets? experiencing any other issue? Pick a time based on your availability and let an expert technician visit your place. Get timely support and assistance that leaves you satisfied.
Check Service Outage
Are your services down? Get all service outage updates by checking the app or calling support. Find out if your service is being interrupted by a network outage that could have affected your area.
Call Cox Customer Service Number to Upgrade
The provider has taken it upon itself to provide its customers with the best high-tech equipment. When you feel you need an upgrade, call them right up to get a free equipment update. Choose self-installation or book a technician for professional installation of the new stuff.
View and Pay Bills
Use your Cox app to view your monthly bills. Pay your bill online by setting up the automatic monthly bill payment service. Or manage and pay your bills the old-fashioned way via mail or by phone. The provider has bill payment methods set up for all generations of users!
Access Resources for Self-Support
Tap into the online resources which include DIY articles and how-to videos and learn how to use your services. Explore the extensive library of support articles on a variety of topics and find all the help you need without calling support. This can save so much time!
Smart Troubleshooting
Get in touch with informed agents for troubleshooting assistance and have your service up and running.
Get Service Outage Info
Never be in the dark about your service. Stay informed. Check if your service is being interrupted by a network outage.
Keep Your Service in Your Pocket
Manage your account, view and pay bills, order new services, and contact support with the Cox app.
30-Day Money-Back Guarantee on New Services
Unlike other providers who are stingy when it comes to refunds, the provider takes pride in its relaxed refund policy. If for some reason, you want to leave the service, the provider has set up a 30-day money-back guarantee which allows customers to cancel within the first 30 days of service. The provider promises to return standard installation charges, the service fee for the first month, and equipment charges (purchased or rented). This policy makes it safer to choose Cox.
Stay Home, Stay Safe, and Stay Connected
Payment Relief Amidst Tough Times
The provider continues to support FCC’s Keep America Connected initiative. Low-cost Internet programs and payment relief are available for those who are unable to pay bills due to the pandemic related-hardships. Cox keeps customers connected.
Commitment to Customer Safety
For the safety of the customers as well as the technicians, the provider is doing everything it can to offer technical assistance via virtual tools and mobile devices. The company ensures your services are up and running, without breaking any safety rules or privacy concerns.
Stay Home, Stay Safe, and Stay Connected
DIY Cox Customer Support Options
Make your Use virtual resources to keep your services running smoothly and to ensure you stay connected to friends, family, work, and school. Tap into the self-service tools for troubleshooting and managing your services, without needing a technician.
Better Speed and Connectivity
Get the best uninterrupted service experience with improved download speed. Furthermore, the provider offers 3 million + Wi-Fi hotspots in different locations across the country to help keep the public connected during this difficult time.
Find a Cox Store Near You
Visit your local Cox store to get helpful answers from the specialists. Come in any time to chat with the team of friendly experts, buy gadgets, or have a demo of the newest technology. With stores spread in different locations, finding help is easier than ever. Simply enter your zip code to find a store nearby your location and give it a visit.
Frequently Asked Questions
Where can i pay my Cox bill at ?
You can pay your Cox bill online, via phone, in person, or by transferring a check via mail.
Is Cox customer service 24 hours?
Cox customer service hours are between MON – FRI from 10AM to 7PM EST
Can I recover my account password?
The provider’s customer support reps can help. Follow their instructions and be ready to offer proof of identification.
How do i call Cox customer service?
Cox customer support available on 855-891-4473
Can I pay my bills over the phone?
You can use phone payments to pay bills conveniently. You can also choose between automated or one-time payments.
Do I get secure email services?
Internet subscribers get access to a secure email inbox. but you may need to adjust device settings.
How to get information on Cox account?
The provider’s app offers everything you need to know about your account, including billing and plan details.
How can I opt for a DIY installation?
Inform the provider and wait for the DIY kit to arrive before you install your service and equipment.
What payment options does Cox offer?
You can pay at your local Payment Center using cash, check, credit/debit card, or a money order, in addition to the app.
How secure is my privacy with Cox?
The provider offers a range of settings that you can configure based on your privacy needs.
Can I keep my Cox email if I leave Cox?
No, if you transfer your cox service you can have your email account but if you cancel the service your email account will be gone after a 90-day grace period.
How do I cancel my Cox cable service?
If you like to cancel your service, call 855-891-4473 to get started.
Disclaimers
A note about pricing
Offers expire 09/27/21 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. “No term agreement” means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.
About Gigablast
Available in select Cox service areas. Gigablast connection download speeds up to 940 Mbps based on limitations of standard internet hardware. Actual speeds depend on the capability of end-user devices and other factors. Gigablast customers who signed up for service prior to 9/26/2017 are provided with an Unlimited Data Plan at no charge. Other restrictions may apply. See cox.com for more information.
About data
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not rollover. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.
Existing customer pricing
Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Applicable monthly service charges, installation, additional equipment, taxes, trip charges and other fees may apply. Rate subject to increase if any prerequisite service is downgraded or canceled. All prices and packages are subject to change. Subject to credit approval. Other restrictions may apply.
30-day money-back guarantee
See 30-Day Money-Back Guarantee terms and conditions here: cox.com/residential/internet.html#moneyBackGuarantee